Returns, Refunds & Exchanges Policy
At Emily Arnold Fine Art, every item is created, selected and packaged with care. Please read our returns policy carefully before making a purchase.
Faulty or Damaged Items
If your order arrives damaged or defective, please contact us as soon as possible at e.arnoldfineart@outlook.com.
Please include:
Your name and order details
A description of the issue
Clear photographs showing the damage or defect
Photographs of the packaging where applicable
We will review the issue and provide instructions on the next steps. Where an item is confirmed to be faulty or damaged, we will provide the appropriate remedy in accordance with your statutory consumer rights.
Change of Mind Returns
We do not offer a voluntary change-of-mind returns policy beyond your rights under UK consumer law.
For standard, non-personalised items purchased online, you may have a legal right to cancel your order within 14 days of receiving it. You then have a further 14 days to return the item.
Returned items must be kept in their original condition and appropriately packaged for their return.
Return shipping is to be paid for by the customer.
Bespoke, Personalised & Commissioned Artwork
Artwork or products that have been created specifically for you, personalised, customised or made to your individual requirements cannot be returned because you have changed your mind.
Returns for bespoke, personalised or commissioned items will only be considered where the item is faulty or damaged.
This does not affect your statutory rights.
Exchanges
We do not offer exchanges.
If you wish to purchase a different item, you will need to place a new order.
Where an item is faulty or damaged, any repair, replacement or refund required by UK consumer law will still be honoured.
Return Postage
Please contact us before returning any item. Returns should not be sent without prior communication and return instructions.
Where a return is made because an item is faulty, damaged or incorrect, reasonable return postage costs will be covered where legally required.
For an eligible statutory change-of-mind return, the customer will normally be responsible for the cost of returning the item unless stated otherwise.
We strongly recommend using a tracked or insured delivery service when returning artwork.
Refunds
Once an eligible return has been received and inspected, we will process any refund due using the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Contact
If you have any questions regarding a return, refund or damaged order, please contact:
Emily Arnold Fine Art
Email: e.arnoldfineart@outlook.com
Contact: 07564977109
Your Statutory Rights
Nothing within this policy is intended to restrict or exclude your statutory rights under UK consumer law.